Collection: Our Return Policy

CPAP EquipSource will accept returns on unopened products within 30 days of order delivery. Items are eligible for return must be un-opened, used, free of cigarette smoke and sent back to us within 30 days of order purchase and delivery (a 20% restocking fee will apply). Customer is responsible for the cost of shipping items back to our store.

Ship to: CPAP EquipSource, Inc.
             7580 Pearl Road
             Middleburg Heights, Ohio 44130
      

As this is medical equipment of a very personal use, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.

The following equipment is considered final sale and cannot be returned under any circumstances unless under warranty;

• All CPAP, AUTO CPAP AND BIPAP MACHINES (including travel machines).

Incorrect, Missing or Damaged Supplies

Missing, damaged, or incorrect supplies will be replaced ASAP or money or refunded within 30 days of order purchase or delivery.

Cost of Shipping

Initial shipping and return shipping costs are non-refundable. Shipping costs are refundable if an incorrect shipment was made by our staff.

Returning Supplies

A Return Merchandise Authorization (RMA) number is required for each return. To obtain an RMA, please, contact us at 440-625-0660. A refund will not be provided without a valid RMA number.